Online Returns & Exchange Policy
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it or credit your account, subject to the terms below. This policy applies to products bought from the London Royal online store only. This policy forms part of the London Royal Terms and Conditions and words defined in the Terms and Conditions have the same meaning in this policy unless the context indicates otherwise. Nothing in this policy is intended to limit your statutory rights in any way.
1. Want to exchange?
Fashion and footwear products can be exchanged for a different size provided that such variation is available, and is available at the same price as the product originally purchased. We reserve the right to inspect the product to validate your return. Not what you ordered? If we accidentally deliver the wrong product to you or if the product is not as described on the Website (or if it is missing any accessories), please notify us. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 8 days of the return (or refund you if that is your preference).
2. Products not eligible for returns
The following products are noteligible for a refund, exchange or credit:
● Products that are worn, altered and damaged. No option of a return if goods have been specifically made, ordered or altered.
● If the original labels and stickers are not still attached;
● it is not in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
3. Making a Return with Mail or Courier
Please return the item(s) using the original shipping box and packing materials. Please include each item(s) in its original packing, together with a copy of your invoice, the hang-tags and any related accessories and instruction booklets as well as the completed return form, specifying the return item and the return reason. Please email firstname.lastname@example.org or email@example.com to notify us. Please notify us as to why you are returning or exchanging the item(s), we are keen to have you satisfied with your purchase. It is your responsibility to make sure returned orders reach us so we advise you use special delivery and obtain a proof of return.You shall receive an e-mail notification upon the completion of the returns process. If you have questions about the returns/exchange process, please contact us.
If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item. If you return items to us by mistake and you want these returned to you, you may be liable to reimburse London Royal for the cost of having the product returned to you. If you return a product that does not comply with this policy, you may be liable to reimburse London Royal for the cost of collecting the product from you and the cost of having the product returned to you.